Privacy Policy
Well Founfation Service User Privacy Notice
This privacy notice explains when and why we collect personal data, how we use it, the conditions under which it may be disclosed and how we keep it secure. It tells you what to expect us to do with your personal information and your rights. Privacy Policy.
What information we collect, use, and why
What type of information do we collect?
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Contact data e.g. name, address, contact details, next of kin
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Personal data e.g. date of birth, gender, ethnicity,
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Social data e.g. employment, living conditions, lifestyle, interests
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Health/disability data e.g. support or care needs, allergies, neurodiversity, social emotional and mental health needs
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Photographs or video recordings
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Service use history
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Records of meetings and decisions
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Information about income and financial needs for funding or personal budget support
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Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, including delivery and third party referrals. This information is subject to additional protection due to its sensitive nature:
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Racial or ethnic origin
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Health information
Why we collect information?
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to provide services and goods, including delivery and third party referrals
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for service updates or marketing purposes
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for dealing with queries, complaints or claims
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to monitor young people's progress within our services
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to engage current and potential funders and fundraisers with opportunities to support our work
We also collect or use the following special category information to monitor young people's progress within our services. This information is subject to additional protection due to its sensitive nature:
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Racial or ethnic origin
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Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Read more about the right of access. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Read more about the right to data portability.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us: info@wellfoundation.co.uk
Our lawful bases for the collection and use of your data
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:In order to provide our charity services to young people we have to collect specific data to meet criteria laid out by the funding body. We must collect personal information such as address to demonstrate that funds are being spent on residents of specific areas in Rochdale.We collect information regarding health, disability, neurodiversity and, other mental and emotional needs of service users in order for us to provide the most appropriate level of support to each young person.We collect personal data to monitor the progress and development of our service users and evaluate the impact of our services.
It is necessary for us to collect data like employability, support needs, health information at the start and end points of a service user's journey with us. This allows us, the service user and funders to see the impact our services has had and the progress that has been made.
Where we get personal information from?
Directly from you Family members or carers Social services Charities or voluntary sector organisations Schools, colleges, universities or other education organisations
Who we share information with?
Organisations we need to share information with for safeguarding reasons
Emergency services
Third parties: services that we may refer young people to for further support potential employers or those offering work placements
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s
OfficeWycliffe
HouseWater
Lane Wilmslow
Cheshire
SK9 5AF
Helpline number:
0303 123 1113